Education: not ready to listen?

The customer knows best.” It’s an adage seemingly old as time (for us young’uns, anyway). While it’s not always the case (as anyone who has worked an intense over-the-phone customer service job before may know), it’s certainly always valuable for businesses to listen to what clients are saying–whether surveys, market research, or feedback cards, many businesses have some structure in place to listen to their customers. And public feedback can have an important impact–Bank of America cancelled its $5-a-month debit card fee before it even began due to customer backlash.

In almost every area of the private and public sectors (think of representatives meeting with constituents or city hall meetings), there are ways for “customers”–those receiving the services or being represented–to make their voices heard. So why should education be any different? Read more